Contact us
Bug reports, feature requests, and purchase questions can all be sent to:
support_cadence@songkwon.comSupport
Support & Feedback
If you run into a problem using Cadence or want to share a suggestion, you can reach us by email. Please include your device, OS version, and a screenshot of the issue — it makes troubleshooting much faster.
Please include
- Device model
- iOS version
- Cadence version
- Steps to reproduce
- Relevant screenshots or screen recording
Where is my data stored?
By default, Cadence stores your subscription records on your device. When iCloud sync is enabled, records are stored in your personal iCloud container to sync across your Apple devices.
Why is iCloud sync unavailable?
iCloud sync requires that the device is signed in to iCloud, iCloud Drive is enabled, the build has iCloud entitlements, and Cadence Pro is unlocked. If any of these is missing, the app shows iCloud as unavailable.
How do I restore Pro?
Open the Pro page in Cadence and tap "Restore Purchase." Purchase status is handled by the App Store, and restoring does not charge you again.
How do I request a refund?
Cadence Pro purchases and refunds are handled by Apple through the App Store. To request a refund, submit it through your Apple purchase history or the App Store support page.